Pipal Research, a subsidiary of Firstsource Solutions has signed a three-year partnership agreement worth $15 million with British Telecom Global Services (BTGS), to provide Knowledge Process Outsourcing (KPO) services. Under the deal, Pipal Research will provide highly innovative KPO and marketing process outsourcing (MPO) services to BTGS. The partnership includes market, segment, country and customer research, proposition support and other numeric al analysis work. Pipal Research provides financial and business research to organizations worldwide. Its clients include leading global firms in financial services, technology, telecom, investment banking, consumer packaged goods and industrials.