A maker of emergency repair services for householders, Homeserve has said that the number of customer complaints have fallen after it made recommended changes to its systems.

HomeServe is facing an investigation by the Financial Services Authority over allegations of misspelling by its customers. The firm agreed that the number of complains fell after it implemented measures recommended by the FSA. The company had to suspend its call centre operations in October due to the investigations.

“We are continuing to implement our business improvement initiatives relating to governance and controls, sales and marketing, and customer service, all of which are consistent with the feedback received from our supervisory team at the FSA,” said HomeServe.

The company said that it is looking to serve a smaller number of high value customers and retain them over a long period of time in the UK. It said that is expected to have about 2.5 million customers in the UK, compared to 3 million in the previous year. It also said that its operations in France, which it owns the whole of local business called ‘Doméo’, are going well.

HomeServe is now expecting adjusted pre-tax profit for the first six months till September to be higher than £23.5m that was reported in the same period of the previous year.