When we come across some drastic situations, we feel the urge to convey a high quality customer service, and to carry on keeping the customers well informed.

According to Andrea Cook, Chair of the Consumer Council for Water's Northern Committee, expressed that the United Utilities had been struggling with the parched, waterless beginning from the year since 1929, and by this year it has finally declared a hosepipe ban.

She further added that the ban pertains on to all United Utilities customers excluding the one in Carlisle, Allderdale, Copeland and the north Eden Valley1. She expressed that the company has kept its customers well notified about the situation of their water resources since from an early stage and they have prominence the urge to make them alert and keep them at the forefront of the situation.

However the consumers were anxious related to their water surroundings and agreed to the need to preserve water. She also expressed that there are almost 80% of the consumers who have voiced that they are prepared to accept the limitations such as hosepipe bans as long as water companies can exhibit that they have done with whatever they had till date to efficiently manage water supplies.

The group has also witnessed noteworthy proceeds in the companies meeting related to the leakage objectives and handling and managing a good quality and steady supply, but the group expects that the companies should become more proactive in accord to the leakage at times of drought.