Capita India, the Indian arm of Capita Group, the UK’s biggest business process outsourcing (BPO) company, has acquired Prudential Process Management Services (PPMS)-India, the captive arm of Prudential UK, which has been on the block for some time.
Established in December 2003, PPMS India at present has over 1,400 employees and focuses on providing back-end support to Prudential's operations in UK.
The latest deal is very important for Capita's £722-million contract to provide outsourcing services to Prudential UK.