An accident led to the deletion of vital customer details disconnecting hundreds of broadband users with Virgin Media off their network.

It appears that during the course of database clean up some mishap happened that made hundreds of modems out of date and disconnected them from the network.

This mishap took ten days back since then the users have been without internet access, on the contrary the company claims that the problem has been rendered to, and there is nothing to worry about.

It is believed that the clean-up programme which launched in February, was responsible for the mess as the subscribers claim that prior to this until a couple of weeks ago there were no issues with the system.

The programme's basic aim was to check MAC addresses that were reported unmatched and for the same reason caused a situation.