The satisfaction level of users I regard with Facebook has been rated as "abysmal" by a study.

According to The Wall Street Journal report that has been listed by the American Customer Satisfaction Index (ACSI) e-business report, which in turn has been developed closely with the University of Michigan's Business School and marketing research analysts ForeSee Results, states that Facebook managed to score only 64 out of 100 points, a figure lower than the sites used for filing tax forms to the US taxman.

Facebook has been ranked second to last in the survey of 30 online companies, which topped over MySpace, which scored 63 points.

Wikipedia scored 77 points; online video sharing site You Tube, 73; Microsoft's search engine Bing, 77; Yahoo, 76; AOL, 74; and Ask. com, 73.

Larry Freed, president of ForeSee Results exclaimed: "Facebook is a phenomenal success, so we were not expecting to see it score so poorly with consumers. Our research shows that privacy concerns, frequent changes to the Web site, and commercialization and advertising adversely affect the consumer experience."