BPO Industry

Genpact’s third-quarter net profit slips more than 47% year-on-year

Genpact’s third-quarter net profit slips more than 47% year-on-yearBusiness process management and technology services firm Genpact on Thursday reported a decline of 47.5 per cent in its net profit to $25 million for the third quarter ended September 30, 2012.

The New York Stock Exchange (NYSE) listed BPO & technology services firm said its net profit dropped 47.5 per cent to $25 million in the third quarter of 2012, against a profit of $48 million in the corresponding period of 2011.


Indian BPO industry can no longer rely on low-end services

Indian BPO industry can no longer rely on low-end servicesIndian business process outsourcing (BPO) industry will be best suited to offer high-end services as low-end services have become unsustainable, most experts who attended the software industry lobby body Nasscom’s annual BPO summit said.

India once enjoyed labour arbitrage but now many countries like Philippines are offering call centre services at a cheaper cost. The advent of cloud computing, and a fall in spending on technology due to the persistent global economic slowdown have also made low-end work unsustainable for Indian companies.


Hutch sells Indian BPO unit to Tech Mahindra for $87.1 million

Hutch sells Indian BPO unit to Tech Mahindra for $87.1 millionHutchison Whampoa Ltd has sold its Indian BPO business to leading software services provider Tech Mahindra under a deal worth US $ 87.1 million.

Hutchison Global Services offers back office services to Hutchison's mobile businesses in the UK, Ireland and Australia, Tech Mahindra said in a statement. The Hutchison Global Services has a workforce of more than 11,500 employees across five facilities in the country.


Mphasis’ Q3 profit-after-tax jumps 10.2%

Mphasis’ Q3 profit-after-tax jumps 10.2%Information technology & business process outsourcing (BPO) firm Mphasis has reported an impressive increase in profit for the quarter ended June 30, 2012.

For the three months through June, Mphasis posted an increase of 10.2 per cent in profit after tax to Rs 208.7 crore. The third quarter EBITDA jumped to Rs 267.5 crore, up 2.4 per cent from the corresponding period of previous year.

EBIT (earnings before interest & tax) margin climbed 50 basis points to 16.7 per cent, in spite of wage increments and promotions given to employees during the quarter.


Economic Adversity Offers Opportunities Rather Than Threat for the Indian BPO Sector, Says Som Mittal

During an interview on the sidelines of an industry conference, the Chief Executive of Infosys BPO, Swami Swaminathan, has notified the Reuters that the Company has been growing at about 20% in the past two years and anticipated to grow around 15 to 20% in this fiscal year.

In addition, Swaminathan has expressed confidence to have net employee additions of 2,500 to 3,000, during this fiscal year. Presently, the Infosys BPO operates across Asia Pacific, Europe and in America with its not less than 19,000 employees. Further, it attributes about $427 million in annual revenue, similar to the last fiscal year that ended in March.


India, China to see growth in BPO sector by 2015

India, China to see growth in BPO sector by 2015New Delhi, Aug 22 : Key economies like India and China will see growth in the Business Process Outsourcing (BPO) market with rise in demand for outsourcing services in customer management, accounting, banking and financial sectors by 2015, research firm Gartner said Monday.

"Gartner expects higher demand for services related to CM BPO, HR outsourcing, finance and accounting outsourcing, banking and financial BPO services, billing BPO services and supply management BPO through 2015," said the report.


Outsourcing market has a bright future

BPO-SECTOR001Indian Business Process Outsourcing (BPO) or simply called the Outsourcing sector has a bright future ahead. That is what the figures given by consulting firm, Gartner suggest. It said that the BPO market is expected to grow by 19 per cent throughout 2103.

This means that the BPO sector would become $1.2 billion by 2011 and $1.8 billion by 2013.


Obama Looking to Curb Outsourcing, India Does not Seem to Care

Obama Looking to Curb Outsourcing, India Does not Seem to CareThe Americans are struggling to come out of the lingering hurt of the biggest global recession of the post WW II era, and in such a scenario, the fact that jobs are being outsourced is something that is hitting the country where it hurts the most.


ExlService Holdings books growth in Q3 net profit

ExlService Holdings books growth in Q3 net profit
ExlService Holdings, leading BPO services firm, has registered an increasing trend in its net profit which stood at around USD 4 million for the quarter ended September 30. In Q3 ended on September 30, 2008, the company has clocked a net loss of USD 1.08 million.

The revenue of the firm during third quarter of current financial year stood at USD 48.2 million, as compared with $46.6 million recorded in the corresponding period a year ago.


Aditya Birla Minacs inks ‘five-year outsourcing deal’ with Idea Cellular

Aditya Birla Minacs inks ‘five-year outsourcing deal’ with Idea Cellular Aditya Birla Minacs, the BPO arm of the AV Birla group, has signed a five-year outsourcing services deal with Idea Cellular.

The deal, which is valued at Rs 600-crore, is an expansion of Minacs' existing relationship with Idea Cellular.


Aegis picks 80% stake in Sri-Lanka-based Ismart Timex

Aegis picks 80% stake in Sri-Lanka-based Ismart TimexThe Essar group-promoted BPO firm, Aegis has acquired 80% stake in Sri Lanka-based Ismart Timex, a leading BPO service provider, for an undisclosed amount.

The deal, which is Aegis's 14th acquisition, has been done through Essar Services Holdings, the holding company of Aegis. Earlier in August this year, Aegis acquired Australian BPO firm UCMS Group for AUD 54 million.

The company stated in a communiqué that Essar Services Holdings, has bought 80% stake in Ismart Timex, while the balance 20% stake will remain with Timex Garments.


Tech Mahindra inaugurates BPO facility in Chandigarh

Tech Mahindra, a global systems integrator and business transformation consulting firm focused on the communications industry, has finally inaugurated its BPO facility in Chandigarh.
The facility, which has been especially setup for focusing on BPO operations, will also provide other IT services and end-to-end customer support to both international and domestic clients later.
At present, the campus has 500 seats, which will be further raised to 1400 seats by the end of November this year.


Caretel bags GSM call centre contract from MTNL

Caretel bags GSM call centre contract from MTNLCaretel, leading Indian BPO services provider, has been awarded a two-year contract by state-owned Mahanagar Telephone Nigam Ltd (MTNL).

The order has been placed to manage MTNL's in-bound call centre operations of the GSM network in Mumbai.

Caretel officials stated in a communiqué that the contract is for an initial 200 seats, and will assist MTNL to save costs and enhance profitability.


Excel Infoways inks ‘Business Alliance’ with Business Processes Redefined

Excel Infoways inks ‘Business Alliance’ with Business Processes Redefined Mumbai-headquartered Excel Infoways Ltd has entered into a business alliance with Business Processes Redefined. LLC (BPR), a US based receivables management firm to provide call centre and debt collection services.

Both partners believe that this business alliance will significantly boost revenue and reputation of both companies.


Tech Mahindra inaugurates new BPO centre in Chandigarh

Tech Mahindra inaugurates new BPO centre in ChandigarhTech Mahindra, leading worldwide systems integrator & technology solutions provider to the telecom industry, has announced that it has established its fully owned facility in Chandigarh.

According to company, the facility will focus on offering end to end customer service delivery to global telecom service providers.

The sources said that this facility will increase company's presence in the northern India.


MphasiS acquires AIG's IT arm in India

MphasiS acquires AIG's IT arm in IndiaMphasiS, leading Bangalore-based IT and BPO services provider, has decided to purchase AIG Systems Solutions (AIGSS).

AIG Systems Solutions (AIGSS) is India's IT services and solutions subsidiary of American International Group (AIG).

MphasiS did not reveal the financial details of the deal.

In a communiqué, MphasiS stated that this acquisition will help them increase their offerings to the insurance industry and offer domain solutions.

According to MphasiS, AIGSS is having centres located in Chennai and Kolkata and employs 800 professionals.


Country records 1.31 lakh job losses in 3 months: Survey

bpoGlobal slowdown has turned 1.31 lakh persons jobless in last three months, according to a quarterly report by the labor bureau on the slowdown and its impact on employment in India. Indian manufacturing and service sectors, including textile, export, Information Technology, Business Process Outsourcing (BPO) and gems and jewellery sectors, have been adversely hit due to low demand in the global market, forcing these sectors to shed jobs during April-June 2009.


Infosys BPO wins five-year contract from T-Mobile UK

Infosys BPO wins five-year contract from T-Mobile UKInfosys BPO, formerly known as Progeon Limited, has secured a five-year contract with T-Mobile UK.

T-Mobile is one of the world's largest mobile operators with more than 125 million customers worldwide and about 16.7 million customers in the UK itself.

Under the arrangement, Infosys BPO will support several core processes for T-Mobile finance directorate, commercial finance and accounting (F&A), and procurement operations.

However, the company did not disclose the deal size.


Wipro's Q1 net surges 12% on Year-on-Year basis

Wipro InfotechIndia's leading technology firm, Wipro reported 12 per cent increase in its net profit for the first quarter ended June 30. Its net profit stood at Rs 1015.50 crore from Rs 1010 crore in the previous quarter.

Hailing the results, Wipro Chief, Azim Premji said, "We are starting to see the first signs of stability in the business as ramp downs start to taper off and volumes start to stabilize. We expect Revenues from our IT Services business to be in the range of $1,035 million to $1,053 million in successive quarters."


WNS Holdings inks strategic alliance with Trintech Group

WNS Holdings inks strategic alliance with Trintech GroupWNS (Holdings) Limited, a leading global business process outsourcing company, has entered into a strategic partnership with Trintech Group Plc.

Under the terms of the agreement, WNS will offer its customers financial governance applications, implementation services and technical support in order to maximize efficiencies, tighten controls and increase ROI from financial operations.


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