BPO Industry

Furious Call Centre employee Sets co-worker on Fire

Call Centre in India

British Telecom in call centre fraud to ensure winning of one billion pound business contract

London, Sept. 14: British Telecom covered up a massive fraud by call centre staff to ensure it won a new contract worth more than one billion pounds, an employment tribunal was told.

According to the Daily Mail, call centre staff made millions of 'false' calls on auto diallers to make sure bonus-linked performance targets were met under a lucrative contract handling calls from Ministry of Defence bases.

Firstsource pays $330 Mln for MedAssist

Firstsource Solutions Ltd.Mumbai: Back-office Company Firstsource Solutions Ltd has adopted U.S.-based MedAssist, a leading provider of revenue cycle management in the healthcare industry for $330 million.

There would be no alteration in the organization of MedAssist and all 1,400 employees would carry on their existing duties, Firstsource said..

Wipro Acquires US Outsourcer Infocrossing For USD 600 Mn

Wipro TechnologiesWipro Technologies signed up a definitive agreement to takeover the Nasdaq-l

Tech Mahindra Q1 Net Profit Up By 59.7%

Mumbai: FTech Mahindraor the first quarter ended June 2007, Pune-based Tech Mahindra’s conso

Cisco To Double Up Indian Headcount By 2010

Mumbai: Worldwide head in Internet networking, Cisco Systems IncCisco Systems Inc. plans to do

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